Returns and Guarantee
Jack Franklin 100% Satisfaction Guarantee
I'm not going to lie to you. I hate crappy service. I understand how painful it can be to return a product that doesn't meet your expectations. Nothing makes me more upset than a retailer who treats me--its customer--with disrespect.
That's why anything you buy from Jack Franklin comes with an unconditional guarantee. If your tie wears, fades, starts coming apart--you name it--send it back for a replacement, a different item, or your money back. I don't care if you have a problem 2 days after you get the tie or 2 years later. We'll make it right.
In the off-chance that something you buy from Jack Franklin is less than top quality send it back. You don't need an RMA. We'll process the return and issue you store credit, a new item, or a refund---whichever you prefer. If you have any questions you can email us here. Please provide your order number if possible.