Returns and Guarantee

Jack Franklin 100% Satisfaction Guarantee

I'm not going to lie to you.  I hate crappy service.  I understand how painful it can be to return a product that doesn't meet your expectations.  Nothing makes me more upset than a retailer who treats me--its customer--with disrespect. 

That's why anything you buy from Jack Franklin comes with an unconditional guarantee.  If your tie wears, fades, starts coming apart--you name it--send it back for a replacement, a different item, or your money back. I don't care if you have a problem 2 days after you get the tie or 2 years later.  We'll make it right.


In the off-chance that something you buy from Jack Franklin is less than top quality send it back.  You don't need an RMA. We'll process the return and issue you store credit, a new item, or a refund---whichever you prefer.  If you have any questions you can email us here. Please provide your order number if possible.